Content Management Policy
Purpose
Content on the Troop Comforts Limited (TCL) website is contributed by all relevant departments and stakeholders to ensure accuracy, uniformity, and timely updates. The content is organized categorically for efficient retrieval and user convenience. All content is managed through a web-based Content Management System (CMS) with a user-friendly interface.
Content is contributed by authorized contributors in a consistent fashion to maintain uniformity and to bring in standardization. In order to present the content as per the requirement of the viewer, and to retrieve the relevant content efficiently, it is contributed through a Content Management System which is web-based. The content has to be approved prior to being published on the website. The moderation thus is at two levels i.e. operator and approver.
Content Lifecycle
The content on this website goes through a complete lifecycle: Creation, Modification, Review, Approval, Uploading, Publishing, Expiry, and Archival. Each content element is categorized as Routine or Priority, and is managed accordingly.
Roles & Responsibilities
Content contribution, moderation, approval, uploading, and publishing are managed by designated personnel from respective departments at TCL. The workflow ensures that content is reviewed and approved before being published. If content is rejected at any stage, it is sent back to the originator for modification.
Content Ownership, Moderation & Approval Policy (COMAP)
Content is contributed by authorized contributors in a consistent fashion to maintain uniformity and standardization. Content is submitted through a web-based CMS and must be approved before publication. Moderation occurs at two levels: operator and approver. Routine content (e.g., tenders, recruitment) can be updated by divisional heads, while non-routine content requires higher-level approval as per the table below.
| Sl.No | Section | Content Approving Authority |
|---|---|---|
| 1 | Production Unit / Liaison Offices / Products / Services | Division Head (ED / GM / CoP) |
| 2 | R & D Centers – Projects and any other information | R&D Center Head (ED / GM / CoP) |
| 3 | Tenders | IMM Head of Division/R&D Center |
| 4 | Careers | HR Head of Division/R&D Center |
| 5 | Financial Highlights | ED/GM - (FIN) |
| 6 | Suppliers | ED/GM - (IMM) |
| 7 | Culture / Sustainability / CSR / Corporate governance / Citizens charter / Human Resources / RTI | ED/GM - (HR) |
| 8 | Make in India / TCL's test facilities / JVCs | ED/GM - (PLG/JV/INDG) |
| 9 | Video gallery / Awards | ED/GM - (IT / MSD) |
| 10 | Exports | ED/GM - (Marketing) |
| 11 | Leadership / Investors | Company Secretary |
| 12 | Medical & Health | COMS |
| 13 | Media Releases | Chief of Media & Communications |
| 14 | Vigilance | CVO |
Content Updation Process
Content Updation - Routine
The routine content like Tenders, Recruitment Advertisements, rights are given to Divisional IMM & HR Head to update contents. Additionally, there is a provision to send the content to 4corporatewebsite@GroupWise with specific certificate.
Content Augmentation/Updation - Non-Routine
The updation/new contents for inclusion in website to be sent to 4corporatewebsite@GroupWise with appropriate approvals as outlined in the COMAP table above.
Content Review & Archival
All content is reviewed at least once a year or whenever there is a significant change. Each content element is accompanied by metadata, source, and validity date. Content with unknown validity is considered perpetual, but is reviewed every two years. Expired content is archived and not displayed on the website.
Content Review Policy (CRP)
The company website is the face of TCL. It is therefore required to keep the content on the website current and up-to-date, and hence there is a need for a Content Review Strategy.
| Sl.No | Control Objective | Action | Responsibility |
|---|---|---|---|
| 1 | Changes and modifications are reviewed appropriately | A monthly circulation of list of changes in website excluding routine matters to all Directors, CEOs and GMs | CO-IT |
| 2 | Proactive regular updation of contents | Each page/section is associated with information owner and a quarterly request is sent to owner for updation, if any. | CO-IT |
| 3 | Suggestion for changes/comprehensive review | A Committee comprising of the representative of all Directors at the level of GMs review the entire website once in a year. | GM-IT |
Website Monitoring Policy
Website has to be monitored periodically by Technical Manager to address and fix the quality and compatibility issues around the following parameters:
Contact
Email: info@troopcomfortslimited.co.in
Phone: 0512-2451781-82